Multilingual community management

How do you interact with your community?

Unless you've been hiding under a rock for the last ten years, chances are you are on social media. The good news is, so are your customers!

 

We know you've got your social media covered in English, but how do you create a bond with a community whose language you don't speak? Let WIT do the talking with our community management package.

 

​With community management, you're not just talking at your followers, you're talking with them, in their language, when they're most active! You can also find out what they're saying outside the sacred confines of your inbox and mentions, thanks to regular reporting, social listening and monitoring.

 

All of this means getting to know your audience, showing the human side of your brand and being, well... sociable.

What's behind the curtain?

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Translation & revision

A team of two dedicated, professional translators per language who can translate, revise and finesse your posts within 24 hours.

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Community management

Talk to your audience in their own language in real time. No copy-and-paste replies, just humans talking

to humans!

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Smooth project management

Managing lots of different territories? We work collaboratively with a whole team of collaborators behind the scenes, but keep things simple for you with just one point of contact.

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Asset
localisation

Don't just localise your posts, bring your assets to life too with subtitle, text overlay and caption translation.

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Local
insights

Find out what's trending, causing a stir or getting people talking from your local 'insiders' and adapt

content to suit it.

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Posting &
scheduling

Speak to your audience in your sleep! Our community managers will schedule and post using social media management tools such as Hootsuite and Creator Studio.

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Reporting & monitoring

Stay tuned in to what's working and what needs tweaking – thanks to sentiment reporting and community monitoring we can use key social stats to measure your campaign performance!

Tailored to you

Mix and match your favourite bits for a service that's tailored to you and your community. Choose from: 

  • Editorial/social media translation: translate or transcreate your existing campaigns so you can take your brand worldwide!

  • Multilingual community management: stay ahead of the curve – talk to your audience and monitor what people are saying about you in real time.

  • The whole package: all of the above!

 

Our network of community managers is poised and ready to get talking, create a buzz and offer customer support. So you can sit back, relax and watch your audience grow.

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Entertainment

The full works

Day-to-day community management, round-the-clock translation, reporting and cultural marketing insights.

Accor Hotels #HolidaySkills
Hospitality

Short but sweet

One-off social media campaigns for AccorHotels in five languages. We even took our translation and community management in house!

Nuxe lifestyle
Cosmetics

Editorials galore

Not ready to take the full plunge just yet? You can still be the post-ess with the mostest! We translated NUXE's monthly social media calendars into English for their international beauty lovers.

See it in action